AI Essentials: Fundamentals & Workplace Awareness - Understanding Artificial Intelligence for the Modern Workplace 🔗

Introduction

Artificial intelligence is increasingly becoming part of everyday work, from drafting documents and analysing information to supporting customer service, research, administration and decision-making. Employees do not need to become programmers to benefit from AI, but they do need to understand what AI can do, what it cannot do, and how to use it responsibly. This two-day program provides a practical foundation in AI awareness. Participants will learn the basic concepts of artificial intelligence and generative AI, experience common workplace applications, practise simple prompting techniques, and understand important issues such as accuracy, privacy, bias, copyright and responsible use. The program is designed to build confidence before participants progress to more advanced AI applications.